Frequently Asked Questions for Clinical Instructors
Student Issues
A student does not appear on my Students page
The student may have removed your location from their account. You can:
- Use the Messages page to contact them (instructors can message any student)
- Ask them to add your location back to their profile
- Contact support for assistance
Why is a Formative Evaluation marked incomplete?
Formative evaluations require a student reply to be complete. The student must view and comment on the evaluation. Follow up with the student if they have not responded.
Evaluation Management
Can I edit an evaluation I completed?
You can edit evaluations until the student confirms viewing them. After confirmation, editing may be restricted depending on your school policy.
How do I delete an evaluation?
Typically, only school accounts can delete completed evaluation records. Contact your school administrator.
Preceptor Issues
A preceptor cannot log in
You can send them a password reset link from the preceptor management area, or ask support to assist.
How do I add a new preceptor?
Clinical Instructors can add preceptors for their location. Navigate to the preceptor management area, enter their details, and they will receive an invitation email.
Technical Issues
I received an error message
- Forbidden: You may not have access to that item
- Whoops/500 error: A site error occurred. We are usually notified automatically.